Standard Charges

Paper invoice fee - $5.00

We normally send your invoice by email. If you request your invoice by paper or a paper copy we will apply a fee for the same.

Copy of invoice fee - $5.00

Applied when you request a copy of an invoice more than 3 months after the issue date, and that invoice is freely available through the Account portal. Fee applies for each invoice you request.

Reconnection fee - $99.00

Applied when an account is reconnected after being Suspended. Note, this is an account reconnection charge and is over and above the charges shown on your invoice during the suspension period.